内容简介

《高职高专行业英语系列教材•饭店英语》由外语教学与研究出版社出版。

图书目录

Unit 1 Reservations Part Ⅰ Dialogues Part Ⅱ Reading: Duties ofaReservationist Part Ⅲ Further Reading: A New Way of Hotel Reservation Unit 2 Reception Part Ⅰ Dialogues Part Ⅱ Reading: How to Be a Qualified Front Desk Staff Part Ⅲ Further Reading: Types of the Front Desk Staff in Hotels Unit 3 Concierge's Work Part Ⅰ Dialogues Part Ⅱ Reading: Ⅰntroduction of Concierge's Work Part Ⅲ Further Reading: Cultural Differences Unit 4 Housekeeping (Ⅰ) Part Ⅰ Dialogues Part Ⅱ Reading: Duties and Responsibilities of Housekeeping Staff Part Ⅲ Further Reading: Legal Obligations of the Housekeeping Department in America Unit 5 Housekeeping (Ⅱ) Part Ⅰ Dialogues Part Ⅱ Reading: Duties of the Housekeeping Department Part Ⅲ Further Reading: Room Service Procedure Unit 6 Maintenance Part Ⅰ Dialogues Part Ⅱ Reading: Responsibility of the Engineering Department Part Ⅲ Further Reading: Various Calls to the Engineering Department Unit 7 good & Beverage (Ⅰ) Part Ⅰ Dialogues Part Ⅱ Reading: Job Categories and Responsibilities in the F&B Service Part Ⅲ Further Reading: Greeting and Seating Unit 8 Food & Beverage (11) Part Ⅰ Dialogues Part Ⅱ Reading: Possible Restaurant Problems Part Ⅲ Further Reading: Service of Red Wines Unit 9 Handling Complaints Part Ⅰ Dialogues Part Ⅱ Reading;: Handling Complaints (Ⅰ) Part Ⅲ Further Reading: Handling Complaints (Ⅱ) Unit 10 Sales Department Part Ⅰ Dialogues Part Ⅱ Reading: How Sales Department Functions Part Ⅲ Further Reading: Hospitality Sales Distribution and Promotion Unit 11 At the Business Center Part Ⅰ Dialogues Part Ⅱ Reading: History of the Business Center Part Ⅲ Further Reading: Electronic Business Center in Coral Gables,Fla., Hotel Unit 12 At the Recreation Center Part Ⅰ Dialogues Part Ⅱ Reading: Fitness Center Services in the Marquette Hotel Part Ⅲ Further Reading: The Recreation Hotel Unit 13 At the Beauty Parlor Part Ⅰ Dialogues Part Ⅱ Reading: Welcome to Trends Beauty Parlor Part Ⅲ Further Reading: Beauty Tips Unit 14 At the Shopping Arcade Part Ⅰ Dialogues Part Ⅱ Reading: Shopping in Honolulu's Hot Spot Part Ⅲ Further Reading: Caesars Palace Unit 15 Checkout Part Ⅰ Dialogues Part Ⅱ Reading: Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout Part Ⅲ Further Reading: A Rethink for Hotel Checkout Times 附录1：英汉饭店常用分类词汇表 附录2：2006年度全球酒店集团100强