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来自美国四所不同的一流大学的四位教授共同成就了这部力作。四位作者在人力资源管理的不同领域各有学术专长，这种互补构成了本书的特色：既有学术深度，又联系和面向实际。全书围绕“获取竞争优势”这一中心，从人力资源管理环境、人力资源的获取和准备、人力资源评价与发展、报酬管理、人力资源管理专题五个方面共十六章全面展开，涵盖了人力资源管理的全部内容，包括战略人力资源管理、人力资源的法律环境、工作分析与设计、人力资源计划、招聘、甄选与安置、培训、业绩管理、雇员发展、人员流动、薪酬结构设计、业绩与薪酬、福利、集体谈判与劳动关系、全球化环境下的人力资源管理、人力资源的战略管理等。本书对企业如何从人力资源管理的角度形成竞争优势，极富指导意义。本书吸收了人力资源管理研究的新成果，包含了各类企业的大量最新案例，鲜明地体现了人力资源管理所应具有的时代特色。该书不仅是大学的优秀教材，也是指导企业人力资源管理工作的理想参考书。

图书目录

1HumanResourceManagement:GainingaCompetitiveAdvantage2 EntertheWorldofBusiness:TexasInstruments:HumanResource Excellence3 Introduction4 WhatActivitiesDoHRDepartmentsPerform WhatSkillsDoHRProfessionalsNeed CompetitiveChallengesInfluencingHumanResourceManagement TheGlobalChallenge COMPETINGTHROUGHGLOBALIZATION:SuccessfullyBrewingGlobal Operations TheChallengeofMeetingStakeholders''Needs COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Flexible CompensationBuildsEmployee,Customer,andShareholder Satisfaction TheHigh-PerformanceWorkSystemChallenge COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: Top-GradeMaterialandWorkSystemsMeanWorld-ClassExcellence MeetingCompetitiveChallengesthroughHRMPractices ManagingtheHumanResourceEnvironment AcquiringandPreparingHumanResources AssessmentandDevelopmentofHumanResources CompensatingHumanResources SpecialIssues OrganizationofThisBook DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:Daimler HastoSteertheChryslerMerger Notes PARTI TheHumanResourceEnvironment 2StrategicHumanResourceManagement EntertheWorldofBusiness:StrategyandHRatDeltaAirLines Introduction WhatIsStrategicManagement ComponentsoftheStrategicManagementProcess LinkagebetweenHRandtheStrategicManagementProcess RoleofHRinStrategyFormulation StrategyFormulation COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:SearsHarnesses thePowerofPeople StrategyImplementation HRPractices StrategicTypes COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:ACostStrategy ThatMayCostChildrenTheirHealth HRNeedsinStrategicTypes DirectionalStrategies COMPETINGTHROUGHGLOBALIZATION:CulturesClashinGlobal Mergers StrategyEvaluationandControl TheRoleofHumanResourcesinProvidingStrategicCompetitiveAdvantage COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: Motorola''sStrategyUsesAllItsResources StrategicHumanResourceExecutives Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:Unisys AimsfortheTopoftheTree Notes 3TheLegalEnvironment:EqualEmploymentOpportunityand Safety EntertheWorldofBusiness:CompetitiveAdvantageatHomeDepot Introduction TheLegalSystemintheUnitedStates LegislativeBranch ExecutiveBranch JudicialBranch COMPETINGTHROUGHGLOBALIZATION:GermanySendsVietnamese WorkersHome EqualEmploymentOpportunity ConstitutionalAmendments CongressionalLegislation ExecutiveOrders EnforcementofEqualEmploymentOpportunity EqualEmploymentOpportunityCommission EEOC OfficeofFederalContractComplianceProcedures OFCCP TypesofDiscrimination DisparateTreatment COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:BetweenaRock andaHardPlaceatHooters DisparateImpact ReasonableAccommodation COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: AbilitechEnablesDisabledthroughTechnology RetaliationforParticipationandOpposition CurrentIssuesRegardingDiversityandEqualEmploymentOpportunity SexualHarassment COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:InlandSteel FacesAffirmativeAction AffirmativeActionandReverseDiscrimination OutcomesoftheAmericanswithDisabilitiesAct EmployeeSafety TheOccupationalSafetyandHealthAct OSHA SafetyAwarenessPrograms Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:Score OnefortheDisabled Notes 4TheAnalysisandDesignofWork EntertheWorldofBusiness:TeamsandLevi''s:APoorFit Introduction Work-FlowAnalysisandOrganizationStructure Work-FlowAnalysis AnalyzingWorkOutputs AnalyzingWorkProcesses AnalyzingWorkInputs OrganizationStructure JobAnalysis TheImportanceofJobAnalysistoHRManagers TheImportanceofJobAnalysistoLineManagers JobAnalysisInformation COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:StayingAliveon theGraveyardShift:BeyondtheTraditionalKSAs COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: Telework JobAnalysisMethods COMPETINGTHROUGHGLOBALIZATION:EliminatingSweatshopsat Nike:JustDoIt--ButHow DynamicElementsofJobAnalysis JobDesign MotivationalApproach MechanisticApproach BiologicalApproach Perceptual-MotorApproach Trade-offsAmongDifferentApproachestoJobDesign Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:TheNew FactoryWorker Notes VIDEOCASESouthwestAirlines:CompetingthroughPeople PARTII AcquisitionandPreparationofHumanResources 5HumanResourcePlanningandRecruitment EntertheWorldofBusiness:GEMedical:LightingtheWaythroughaLabor Shortage Introduction TheHumanResourcePlanningProcess Forecasting GoalSettingandStrategicPlanning COMPETINGTHROUGHGLOBALIZATION:GlobalTurbulenceKeeps BoeingGrounded ProgramImplementationandEvaluation TheSpecialCaseofAffirmativeActionPlanning TheHumanResourceRecruitmentProcess PersonnelPolicies COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Diversity:From SinnertoSaintinNineSteps RecruitmentSources COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: Recruiters:TakingaRideontheInformationSuperhighway Recruiters Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:Forgetthe HuddledMasses:SendNerds Notes 6SelectionandPlacement EntertheWorldofBusiness:Microsoft:AnIntelligentApproachto PersonnelSelection Introduction SelectionMethodStandards Reliability Validity Generalizability Utility COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: ElectronicHR--EliminatingthePaperwork Legality TypesofSelectionMethods Interviews ReferencesandBiographicalData PhysicalAbilityTests COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS: BackgroundInvestigations:ProtectingEmployeesandCustomers CognitiveAbilityTests PersonalityInventories WorkSamples COMPETINGTHROUGHGLOBALIZATION:HiringForeignNationalsfor U.S.Firms HonestyTestsandDrugTests Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:It''sNot EasyMakingPixieDust Notes 7Training EntertheWorldofBusiness:AdvancingMedicalTechnologythrough Training Introduction High-LeverageTrainingStrategy:ASystematicApproach DesigningEffectiveTrainingSystems OrganizationalAnalysis PersonAnalysis TaskAnalysis EnsuringEmployees''ReadinessforTraining CreatingaLearningEnvironment COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:HelpingHard- CoresHelpThemselves TransferofTraining SelectingTrainingMethods COMPETINGTHROUGHGLOBALIZATION:World-ClassTrainingCreates ExemplaryServiceinExoticLocations COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: NewTrainingTechnologiesAreMoreThanaFadforGTE EvaluatingTrainingPrograms LegalIssues Cross-CulturalPreparation StepsinCross-CulturalPreparation ManagingWorkForceDiversity ManagingDiversitythroughAdherencetoLegislation ManagingDiversitythroughDiversityTrainingPrograms CharacteristicsofSuccessfulDiversityEfforts JointUnion-ManagementPrograms SocializationandOrientation TrainingandPaySystems Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:Get SeriousaboutDiversityTraining Notes VIDEOCASEJobSearchinCyberspace PARTIII AssessmentandDevelopmentofHR 8PerformanceManagement EntertheWorldofBusiness:FordMotorsRollsOutPerformance-Based BuyoutPlan Introduction AnOrganizationalModelofPerformanceManagement PurposesofPerformanceManagement StrategicPurpose AdministrativePurpose DevelopmentalPurpose PerformanceMeasuresCriteria StrategicCongruence Validity Reliability Acceptability Specificity COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:A NewPerformanceAppraisalSystemIstheBestMedicine ApproachestoMeasuringPerformance TheComparativeApproach TheAttributeApproach TheBehavioralApproach TheResultsApproach COMPETINGTHROUGHGLOBALIZATION:PerformanceManagement PracticesMayNotDirectlyTranslate TheQualityApproach ChoosingaSourceforPerformanceInformation Managers COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Shareholders GetLargerReturnsbyEvaluatingTopDogs Peers Subordinates Self Customers RaterErrorsinPerformanceMeasurement ReducingRaterErrors AppraisalPolitics PerformanceFeedback CharacteristicsofanEffectivePerformanceFeedbackProcess ManagingthePerformanceofMarginalEmployees DevelopingandImplementingaSystemThatFollowsLegal Guidelines UseofTechnologyforPerformanceManagement:Electronic Monitoring UsingPerformanceManagementApplicationsforDecisionMaking Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:Inthe CockpitwithTWA''sPilot-President Notes 9EmployeeDevelopment EntertheWorldofBusiness:JewelFoodStores''DevelopmentProgram Introduction TheRelationshipBetweenDevelopment,Training,andCareers ApproachestoEmployeeDevelopment FormalEducation Assessment lobExperiences COMPETINGTHROUGHGLOBALIZATION:SuccessfulPenetrationof WorldMarketsRequiresMoreThanJustanOverseasVacation InterpersonalRelationships CareerManagementandDevelopmentPlanningSystems COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: UsingtheIntranettoDriveDevelopmentPlanning SpecialIssuesinEmployeeDevelopment MeltingtheGlassCeiling COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:SellingWomen onaCareeratP&G SuccessionPlanning DevelopingManagerswithDysfunctionalBehaviors: Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:Wanted: AFewGoodCEOs Notes 10EmployeeSeparationandRetention EntertheWorldofBusiness:ProgrammingLoyalty Introduction ManaginginvoluntaryTurnover PrinciplesofJustice COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Managing Dismissal:Self-Preservation ProgressiveDiscipline AlterativeDisputeResolution EmployeeAssistancePrograms COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: MandatoryArbitration:ConstitutionalImplicationsofJust-in-Time Justice OutplacementCounseling ManagingVoluntaryTurnover ProcessofJobWithdrawal JobSatisfactionandJobWithdrawal SourcesofJobDissatisfaction MeasuringandMonitoringJobSatisfaction Survey-FeedbackInterventions COMPETINGTHROUGHGLOBALIZATION:VivelesEtatsUnis Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:Low- WageLessons Notes VIDEOCASEVonMaur:FashionableandEffectivePeoplePractices PARTIV CompensationofHumanResources 11PayStructureDecisions EntertheWorldofBusiness:ChangingPaytoSupportIBM''s Turnaround Introduction EquityTheoryandFairness DevelopingPayLevels MarketPressures EmployeesasaResource DecidingWhattoPay MarketPaySurveys COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:UsingMarket PayDatainSettingaPayStrategy DevelopingaJobStructure DevelopingaPayStructure ConflictsbetweenMarketPaySurveysandJobEvaluation MonitoringCompensationCosts Globalization,GeographicRegion,andPayStructures TheImportanceofProcess:ParticipationandCommunications Participation Communication COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: WebTransformstheArtofNegotiatingRaises CurrentChallenges ProblemswithJob-BasedPayStructures ResponsestoProblemswithJob-BasedPayStructures CantheU.S.LaborForceCompete COMPETINGTHROUGHGLOBALIZATION:ANewBreedof ManufacturingPlant ExecutivePay GovernmentRegulationofEmployeeCompensation EqualEmploymentOpportunity MinimumWage,Overtime,andPrevailingWageLaws Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:TheCEO andtheBoard Notes 12RecognizingEmployeeContributionswithPay EntertheWorldofBusiness:PitfallsinPayingforPerformance Introduction HowDoesPayInfluenceIndividualEmployees HowDoesPayInfluenceLaborForceComposition COMPETINGTHROUGHGLOBALIZATION:UsingPayforPerformance toCompeteGlobally Programs MeritPay IndividualIncentives COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: SupportingSears''TurnaroundwithCompensation ProfitSharingandOwnership Gainsharing,GroupIncentives,andTeamAwards BalanceScorecard ManagerialandExecutivePay ProcessandContextIssues EmployeeParticipationinDecisionMaking COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:AnActiveBoard TriestoSetThingsRightatColumbia/HCA Communication PayandProcess:IntertwinedEffects OrganizationStrategyandCompensationStrategy:AQuestionofFit Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:At Northwest,AnESOPinNameOnly Notes 13EmployeeBenefits EntertheWorldofBusiness:AloftinaCareerwithoutFetters Introduction ReasonsforBenefitsGrowth BenefitsPrograms SocialInsurance LegallyRequired PrivateGroupInsurance Retirement PayforTimeNotWorked Family-FriendlyPolicies ManagingBenefits:EmployerObjectivesandStrategies SurveysandBenchmarking CostControl NatureoftheWorkForce COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Employers DesignReportCardsonHMOsBusinessPlan CommunicatingwithEmployees COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: ClickandShift:WorkersControlTheirBenefitsOnline COMPETINGTHROUGHGI.OBALIZATION:OneOrganization''sJourney toInternationalFlexibleRemuneration GeneralRegulatoryIssues NondiscriminationRulesandQualifiedPlans Sex,Age,andDisability MonitoringFutureBenefitsObligations Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek: Commentary:TheHealth-CareNetIsShrinking Notes VIDEOCASEPerksandFitness:NoLongeraNicetybutaNecessity PARTV SpecialTopicsinHumanResources 14CollectiveBargainingandLaborRelations EntertheWorldofBusiness:LaborRelationsandtheBottomLine Introduction TheLaborRelationsFramework GoalsandStrategies Society Management LaborUnions UnionStructure,Administration,andMembership NationalandInternationalUnions LocalUnions AmericanFederationofLaborandCongressofIndustrialOrganizations AFL-CIO UnionSecurity UnionMembershipandBargainingPower COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:IsStrongLabor RelationsGoodforBusiness COMPETINGTHROUGHGLOBALIZATION:UAWConcedesDefeatat Transplants--forNow LegalFramework UnfairLaborPractices--Employers UnfairLaborPractices--LaborUnions Enforcement UnionandManagementInteractions:Organizing WhyDoEmployeesJoinUnions TheProcessandLegalFrameworkofOrganizing UnionandManagementInteractions:ContractNegotiation TheNegotiationProcess Management''sPreparationforNegotiations NegotiationStagesandTactics BargainingPower,Impasses,andImpasseResolution Management''sWillingnesstoTakeaStrike Impasse-ResolutionProcedures:AlternativestoStrikes UnionandManagementInteractions:ContractAdministration GrievanceProcedure COMP[TINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: LookWho''sPushingProductivity NewLabor-ManagementStrategies LaborRelationsOutcomes Strikes WagesandBenefits Productivity ProfitsandStockPerformance TheInternationalContext ThePublicSector Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:AFloor underForeignFactories Notes 15ManagingHumanResourcesGlobally EntertheWorldofBusiness:DoublingtheTroubleinChina Introduction CurrentGlobalChanges EuropeanEconomicCommunity NorthAmericanFreeTradeAgreement NAFTA TheGrowthofAsia GeneralAgreementonTariffsandTrade GATT FactorsAffectingHRMinGlobalMarkets COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Treating EmployeesasCustomersinAsia Culture Education-HumanCapital COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: ManaginginRussia Political-LegalSystem EconomicSystem ManagingEmployeesinaGlobalContext TypesofInternationalEmployees LevelsofGlobalParticipation COMPETINGTHROUGHGLOBALIZATION:Colombia,SA,SureIsn''t Columbia,SC ManagingExpatriatesinGlobalMarkets Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:Topofthe World,Ma Notes 16StrategicallyManagingtheHRFunction EntertheWorldofBusiness:BlowingUpHR Introduction RolesandActivitiesoftheHRFunction RolesofHR ActivitiesofHR COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS: HumanResourceDepartmentsBecomeBusinessPartners StrategicManagementoftheHRFunction MeasuringHREffectiveness ApproachesforEvaluatingEffectiveness ImprovingHREffectiveness RestructuringtoImproveHREffectiveness OutsourcingtoImproveHREffectiveness COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:WakeCounty AutomatestoImproveHRService ImprovingHREffectivenessThroughProcessRedesign ImprovingHREffectivenessThroughUsingNewTechnologies SoftwareApplicationsforHRM StaffingApplications HumanResourcePlanningApplications PerformanceManagementApplications TrainingandCareerDevelopmentApplications CompensationandBenefitsApplications Summary DiscussionQuestions WebExercise ManagingPeople:FromthePagesofBusinessWeek:Andersen vs.Andersen:NextStop,Splitsville:WhataDivorceWillCost AndersenConsulting Notes VIDEOCASESaturnCorporationandtheUAW:ATestofLabor''s PartnershipwithManagement Glossary NameandCompanyIndex SubjectIndex